Platform Down

Incident Report for Achievers

Resolved

The Achievers Platform is back online and the network connections are stable.

Posted Oct 19, 2020 - 22:24 EDT

Monitoring

The network connections between our datacenters and cloud providers have been re-established and the platform is now fully functional.

Posted Oct 19, 2020 - 20:45 EDT

Identified

The issue is related to our network connections between our datacenters and our cloud providers. The team is working on re-establishing the uplinks.

Posted Oct 19, 2020 - 20:00 EDT

Investigating

The Achievers Platform is currently down for all customers. The Achievers Team is investigating the issue

Posted Oct 19, 2020 - 19:45 EDT

This incident affected: Mobile (Canada, United States) and Web Interface (US3 (GCP)).